Reviews

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  • "I really appreciate your business! Ralph and Lanita did the magic. I was shopping at Witt's and Patriot first and tuned around from them. I was just so pleased with your folks. That's the way business should be!Thank you all!"

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    Anonymous
  • "I have not spoke to you in quite a while. I was working in VA as a Classified Contractor after leaving Florida as a Homicide Detective. I'm good friends with Trooper Ken Houtz. Now I'm back in Florida full time.

    Anyway I just wanted to tell you what a fantastic job Jeff, Wheeler, Donna and the Service Tech did for me. I have three H-D's. I was riding my 2010 CVO Ultra up the Blue Ridge Pky to meet friends in Leesburg and start a ride of Old Route 66. My CVO had just got a ECM Update Download in Orlando. It was awful! I could hardly ride the bike at slow and moderate speeds. Severe surging and rough running. Fuel economy as low as 10 MPG when riding slow.

    Well your Service Dept. Was slammed and had no appointments for over a month. I left the bike and they squeezed it in since I was traveling, away from home.

    They did a fantastic job and got the bike running better than it has in the four years of ownership. Now I love the bike. They got it done in time for me to head to Chicago and start the Route 66 Ride with my friends. Great job and I was extremely impressed. Thank You for hiring and training such a great staff. Excellence and customer service is always from the top down."

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    Nick Leischen
  • "The service was great,it was a bad tire,not wheel bearings. the service manager and the mechanic were really helpful. They didn't make feel like a fool for miss diagnosing problem as a bearing instead of a worn out tire. Thank you very much. I highly recommend your service department, I also appreciate the whole Dealership, when I come in the are so friendly actually acknowledge me by name and so helpful in helping me get what I need."

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    James Lipscomb
  • "I brought my 2005 Harley-Davidson XL1200C to the Grove's Winchester Harley-Davidson Service Department in June of 2014 with some basic ideas of what I wanted to do to customize it. As a long haul trucker I was not able to be hands-on during the customization process of my motorcycle but he staff in teh Service Department was patient and very helpful in making my dream bike a reality. I have invested over $7000.00 dollars into what some may say is just a sportster, but it is my Sportster and more so now then ever before. I can't thank Jeff, Wheeler, Donna, Russell, Chris, Jack, Wes or Raymond enough for their input and help. Grove's Winchester Harley-Davidson would not be half the dealership without those Service Department employees. They listen and take care of their customers with a personal interest and put out more effort in doing a good job then any other dealership I have been to.In the time I have spend at your dealership I have had the opportunity to speak with some of your customer and they have told me how close they live to other dealerships and how they will only come to Winchester Harley-Davidson because of your Service Department. Many of them depend on your Service Department because they can not afford to purchase a brand new Harley-Davidson and the staff there understand and are dedicated to keeping all your customers on the road safely without squeezing every dime out of them. Your Service Department is a big part of why many riders keep returning to your dealership. Even the ones that purchase their bikes elsewhere will only come to the Service Department at Grove's."

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    Russell McCoy
  • "Something happened on Saturday while I was at Grove's Winchester Harley-Davidson that I can't let go by without mentioning it and it being recognized.It's the small gesture that good people make that can have an enormous affect on someone.I was in the Accessories/Motor Clothes Department and I wanted to purchase a Bell (ward of the road gremlins) for my bike since I was going to Battlefield HD in Gettysburg, PA on Sunday for the Blessing of the Bikes. I already had a bell on my bike that I purchased myself a couple years ago but I wanted a bell with the religious cross. Kim and Kathleen promptly reminded me that one who purchases a bell for themselves only receives half the protection believed to be granted to the rider and the bike. They both further stated that someone is supposed to purchase the bell for you to double the protection. I ride solo so, that doesn't happen.When I was ready to pay for the bell I was totally taken by surprise when Kim and Kathleen purchased the bell for me with their own money. Needless to say, I was speechless and admittedly, I had a lump in my throat. The gesture, though it may seem small to some deserves mentioning. It is no small thing to me.Kim and Kathleen demonstrated that "At Harley-Davidson where Customers are Family" they're not just words. they proved it.- With Warm Regards

    John DeverP.S., My bike did get Blessed but it meant something a little more special this year. Thank You!"

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    John Dever
  • "I needed a second Half Helmet Headset for a scheduled ride. Thanks to Tom in the Parts Department, I found what I needed and I was able to use the headset the very next day to communicate with my passenger on a ride to Gettysburg, PA. No Complaints here. Thanks!!"

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    John Dever
  • "A couple of months ago I was on a ride with some friends to Seneca Rocks, about about 20 miles from there I had shiffter problems with my 2015 Road King, my shiffter shaft had stripped out and was unable to raise the shift lever. I was able to turn the shift rod around and reassemble the shiffter to get to the dealership. I called and spoke with Tom Hart in service and told him I was on the way and be there in about and hour and a half, when I arrived at the dealership Tom had the parts on the counter waiting on me, it was on Saturday and the service department was very busy. They got me back on the road in less than an hour. Justin Wheeler and his team are fantastic and its a pleasure doing business with people that treat you like family and have there hart and soul in what they do, Instead of other dealerships that make you feel like there doing you a favor. Everyone at Groves make it a great experience to do business there!!! Thanks, Randy Balderson"

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    Randy Balderson - Chantilly, VA
  • "Rick was awesome and helped me thru every step of the way. Ralph was also great and helpful. Great experience. Thank you so much."

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    Chip Michael - Wheeling, WV
  • "Have to take a moment to say that I was really pleased with your service department last week. The team- OG, Jack and Shawn did a great job and I really appreciate the attention to detail. The team was professional and straight forward. I highly recommend them!"

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    Joe Smith
  • "We had an exceptional customer experience at Grove's HD while purchasing our 2018 Street Glide Special. We were 2 hours away from the dealership, and after finding the bike we wanted on their website, Zack in Sales was responsive and very helpful via email and phone. This was awesome with the distance we had to travel. Alicia (Finance) and Joey (Parts) were very professional and knowledgeable in their areas of expertise guiding us through the details. Overall, we were VERY happy with our experience at Grove's and hope to do more business with you in the future!"

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    Will Riley - Oakland, MD
  • "I just got my 2nd bike from there great place. Rick one of the sales guy is great. Always helpful doesnt make you feel rushed will answer all questions you may have.Great staff. When the time come I will buy my 3rd bike from Rick and grove Harley."

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    Anonymous
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    Kevin Flint - Buchanan, VA
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