Reviews

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  • "Rick was great in sales to work with along with heather in finance and julian in parts everyone was fantastic and very easy to work with. Thanks Joe Palmer"

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    joseph palmer - scotch plains, NJ
  • "I'm a little late with this but Groves is the best place they are friendly my wife said let's stop and look at the bikes because she just gave me permission to get a bike so I said sure and we walked were greeted with a smile from the desk we walked over to the used bikes which they have a lot to choose from then the floor guy came over I told him I never rode a street bike before ever just dirt bikes and he said no problem I sat on a at least 5 or 6 bikes he was knowledgeable and helped me figure out what my first learner bike would be. So I gave him my license and next thing I know I'm signing the papers great low payment and insurance great warranty they aren't pushy it was like shopping with your friends. I will only go to Groves for everything I told my wife no take backs know she wants one so I see her getting one in the future. I probably shouldn't go their with out my better half I am already thinking king about a bigger bike note I got a 2009 sportster 1200c and I love it she gets wife of the year."

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    Jeremy Waugh - Berkeley springs, WV
  • "I went to Groves to return some parts . I noticed helmets in 3x and 4x . i was dirty from work . I wouldn't try a helmet on like that . I was going to just buy the 3x and leave . Allyson said she doesn't want to sell it unless it's properly fitted . I was surprised and impressed . I returned a few days later to purchase it and needed a 4x not the 3x I was going to buy without trying it on . I'm a 30 plus year rider . 2 days later , I hit a deer and slid on the helmet for over 100 feet . I'd never been so glad to have a properly fitting helmet . As soon as I can walk , I'm going back to Allyson for a new helmet , jacket , and gloves ."

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    david f - Berkeley Springs, WV
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    Anonymous
  • "There are not enough words to describe the AMAZING service I received from Kamie Armstrong and Christie Spitler several weeks ago! I’m from TN but flew to VA to meet my boyfriend who was riding and my helmet was (accidentally) left at home. I was not looking forward to buying a helmet since I already had one but I needed it that day in order to ride back home. Kamie was very patient and informative in helping me find one that would not just keep me safe but also be a helmet that I could enjoy. Christie learned of the reason I needed one and jumped on board in helping me find the perfect helmet. Both ladies were beyond friendly and treated us like family, which is not something I can say about other Harley dealerships I’ve visited! We’ve told everyone we met on our trip and all of our family and friends back home about this great experience. Their customer service was the best I’ve ever received and I can’t thank these ladies enough for helping me get back home wearing a high quality, comfortable, and affordable helmet! Thank you Kamie and Christie!!"

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    Chelsea Temple - Maryville, TN
  • "My husband and I were traveling on bikes from PA to Myrtle Beach. In Winchester my husband started to have issues. He called Winchester HD and told them what was going on. They told us to come first thing in the morning. We got there as soon as they opened and they looked at his bike right away. They found the problem, fixed it and had us back on the road in a little over 2 hours! We really appreciated them taking us in right away so we could continue on with our vacation. Everybody’s there was very helpful and pleasant to talk to. Thank you Winchester Harley Davidson!"

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    Anonymous - PA
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    Casey Usmani
  • "not pressured on purchase rick was great myself really did not know if i wanted full touring bike then came across the switchback model rick explained the difference plus 100 lbs lighter for us older riders had many harleys in the past 47 years of riding to cold to test ride but i am sure it will please me as all the others did and finance is great all so no gimmicks just sold me the extended plans i wanted with out pressuring to buy more again thankyou keep up the good work"

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    mark walk - Front Royal, VA
  • "I was notified by Christie of my rewards ending in February, I went down last Friday to purchase parts that I needed and was informed I had more points than I thought, I truly can appreciate the honesty and integrity that Christie Spitler and Shell from parts, showed me, they are an asset to Grove`s and in the future my next new bike will be bought at Groves, on that day they made me a life lomg custiomer. Thank You"

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    Billy Crabtree - Gore, VA
  • "I keep coming to Groves because Rick Carter is there. Your other sales staff is good also, and Katie in Motorclothes section is the best. Like most, Harley isn't cheap, but having folks like you do keeps us coming back:)

    Best,

    Mark Mangolas"

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    Christopher (Mark) Mangolas - Boyce, VA
  • "Bought a Road King this past weekend and the experience was excellent. Bike had to be ordered and Zack was very responsive to my questions while I waited. Heather in finance helped me get a great rate and they both made the process very easy."

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    John S - Charles Town, WV
  • "I brought my bike in on Thursday for a service to be done on Friday. On Friday morning I received a call at 0900 telling me they had completed my service by working late on Thursday due to their workload. Todd, Mark, Joey, Chuck, Rick, Zack, Christy all do everything they can to help me out when I come in to the dealership. Keep your team together they are a good bunch. Thanks to all of you for your help. If I missed anybody sorry."

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    Greg Wolverton - Woodstock, VA
  • "Groves is the best. I always feel very welcomed when I step in the door. Rick Carter is great, along with the parts guys ( Joey & Dave). Being a female rider a lot of other dealership will not even speak to women about bikes, not the case at Groves. I will not buy from anywhere else and tell everyone to shop at Groves."

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    Heather Gibson - Martinsburg, WV
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    Russell Patrick - Martinsburg, WV
  • "Greatest bunch of people you ever want to meet. Never had a problem or a request they could not take care of. Satisfaction every time."

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    Steve Peters - Winchester
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    Dana Harvey - Front Royal, VA
  • "Near my home"

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    Anonymous - VA
  • "Zach was fantastic as a sales person!
    No pressure but all the info I wanted and more..
    Everyone there is friendly and helpful.
    It's the place to go for all your Harley wants and needs!!!"

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    Jim Barrett - Winchester, VA
  • "I've been a customer of Grove's for 15 years and they have treated me as family all along. Recently, I had the 131 kit installed on my 2017 cvo limited. Joey in parts, Patrick at the service counter and Fred in the shop all did an outstanding job from the order, install and service aspects. They lived up to all their commitments and btw, the 131 is an absolute hoot to ride now! Worried how long my rear tire is going to last now, lol!"

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    Anonymous - Middletown, VA
  • "We know the location. Great place. Kayla was super friendly and helped us with everything we needed. Definitely recommend."

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    Jodi Fertig - MOOREFIELD, WV
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