Reviews

"I brought my bike in on Thursday for a service to be done on Friday. On Friday morning I received a call at 0900 telling me they had completed my service by working late on Thursday due to their workload. Todd, Mark, Joey, Chuck, Rick, Zack, Christy all do everything they can to help me out when I come in to the dealership. Keep your team together they are a good bunch. Thanks to all of you for your help. If I missed anybody sorry."

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Greg Wolverton - Woodstock, VA

"Groves is the best. I always feel very welcomed when I step in the door. Rick Carter is great, along with the parts guys ( Joey & Dave). Being a female rider a lot of other dealership will not even speak to women about bikes, not the case at Groves. I will not buy from anywhere else and tell everyone to shop at Groves."

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Heather Gibson - Martinsburg, WV

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Russell Patrick - Martinsburg, WV

"Greatest bunch of people you ever want to meet. Never had a problem or a request they could not take care of. Satisfaction every time."

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Steve Peters - Winchester

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Dana Harvey - Front Royal, VA

"Near my home"

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Anonymous - VA

"Zach was fantastic as a sales person!
No pressure but all the info I wanted and more..
Everyone there is friendly and helpful.
It's the place to go for all your Harley wants and needs!!!"

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Jim Barrett - Winchester, VA

"I've been a customer of Grove's for 15 years and they have treated me as family all along. Recently, I had the 131 kit installed on my 2017 cvo limited. Joey in parts, Patrick at the service counter and Fred in the shop all did an outstanding job from the order, install and service aspects. They lived up to all their commitments and btw, the 131 is an absolute hoot to ride now! Worried how long my rear tire is going to last now, lol!"

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Anonymous - Middletown, VA

"We know the location. Great place. Kayla was super friendly and helped us with everything we needed. Definitely recommend."

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Jodi Fertig - MOOREFIELD, WV

"For my last two upgrades I've worked exclusively with Joey (2nd project in progress). He has earned my trust and frankly, I would struggle to trust anyone else with guidance concerning my bike. It's unlikely that I would have even engaged this recent build if I wasn't working with him (he wears a sales hat on occasion). I'll share my experience after this build is done but thus far it's been great - this guy takes good care of customers like me - and thanks!"

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Sean English - Stephens City, VA

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Test survey, Form - Norfolk, VA

"Very pleased with my last service appointment. I had a drain plug issue that was taken care of without having to tear-down the m/c to get to the stripped plug out. Very courteous and friendly staff...all the way around"

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Anonymous

"Outstanding service. Delivered on early and at the quoted estimate. Offered to assist in loading and unloading when I arrived. Allowed me to drop off extremely early and I was able to leave my trailer there."

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Anonymous

"In late September-early october, I brought my '06 ElectraGlide in for service in preparation for a trip to Mississippi. The shop was pretty booked up with other customers but Jeff, Donna, Justin and the service crew made sure that my ride was serviced and checked out in time for the trip. I have been a customer of Grove's for almost 30 years (since my first Harley-Davidson) and this kind of effort and attention is what has kept me coming back. I am treated like family and that is greatly appreciated."

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Anonymous

"I always enjoy riding out to Groves as the people there are great. Joey recently spent a lot of time to help me select all the right parts to customize my RK and then coordinated with service for the install. Thanks for all the help!"

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Anonymous

"Want to wish everyone at Grove a wonderful Holiday Season. I've had many pleasant hours window shopping when I lived in MD, VA, and PA. Since moving to OR, I've encountered one dealership in my area that comes close to Groves and the people who work there."

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Anonymous

"To start the entire team at Groves from the sales team to Parts and service to the accessories counter and then the finance team were all wonderful. They were all professional and very knowledgeable in the department they were working. Not only are they all professional but they are very personable which made for a very pleasant experience. Ralph was our salesman and I would recommend him to everyone. Although we had Ralph all the other salesmen were just as friendly. I would and will make Groves my Harley dealer of choice."

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Chris Smith

"I was recently on my annual motorcycle trip ( i live in AZ ) and this year we decided to ride the New England and Canada. Well the rains came and seemed to have not left. I had purchased rain gear about a year ago and it totally broke down, it was horrible how wet i was getting. We stopped in the store and Katie and Kathleen Bomze were awesome. I was planning to just throw the gear away and they went the extra mile to help me determine the gear was actually under warranty and they got me totally sorted for the rest of the trip by getting me into new gear. Both of these ladies were just awesome and a joy to met. As a traveler through the area, i could not have been treated any better. Please tell them job well done"

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Anonymous

"It is always such a pleasure to purchase items at Winchester Harley-Davidson especially when Debbie is helping you; she is knowledgeable, personable, polite, and most of all very customer-centric."

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Ken J

"I just wanted to drop you a short note to tell you how much I appreciate how two of your service staff treated me. The two I'm speaking of are Jeff Gochenour and Donna Whestphalen. I called two weeks ago and got no answer due to the onslaught of people from the State HOG Rally on your place. I sent them both an e-mail message with a copy to you both on 6/27. Donna called me by phone later that same day to see what I needed and how she could help. She said the shop was booked solid until the 18th of July, but if I could come in on Saturday, they could do the work then on a first come first serve basis. I informed her I was going out of town for the 4th holiday weekend and was planning to go out of town for 10 days on the motorcycle starting on the 11th. She said she needed to speak with Jeff and call me back. She called me back about 5 minutes later and told me that Jeff told her if I could bring it in and leave it, he would see if he could work it in before the 11th. I dropped it off on the 30th (Mon.) and got a call from Donna on the afternoon of the 3rd saying it was ready to be picked up. You folks have always been very accommodating to me any time I've called/visited you. On another note it is very nice, comforting, mind easing, warm each time I come into service and Jeff says hello to me using my name. I don't know how he's able to remember my name, only seeing me a few times a year. He should be commended for this and I hope he's able to instill this on his other service staff as well. I did notice when I came in this morning to pick up my scooter, Justin greeted me by name while he was dealing with another customer. Maybe Jeff is asking his staff to as he does greeting customers.This type of service is the reason I drive over an hour each way to have service work done. I also pass two other H-D Dealers on my way to yours because of the way I'm respected and treated each time I come in.I thank you for being the best H-D Dealer I know."

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Tom Kalio