Reviews

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  • "Bought a 2010 Electra Glide Classic in June 2020. Great Bike GREAT Dealing With Heather In Financing. Seems After I Purchased Bike There Has Been No Reply To A Service Request Online. Also Requested An Owners Manual And Was Told It Was Ordered From HD And I Would Receive A Call When It Arrived. Again Nothing. Seems Like All They Wanted Was To Get Me To Buy Something And Move on!! Very Disappointed After A Very Positive Beginning!! Lost My Business For Good."

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    Robert Monahan - Hedgesville, WV
  • "I brought my bike in on Thursday for a service to be done on Friday. On Friday morning I received a call at 0900 telling me they had completed my service by working late on Thursday due to their workload. Todd, Mark, Joey, Chuck, Rick, Zack, Christy all do everything they can to help me out when I come in to the dealership. Keep your team together they are a good bunch. Thanks to all of you for your help. If I missed anybody sorry."

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    Greg Wolverton - Woodstock, VA
  • "Called today to get a flat tire repaired from picking up a nail. No appointment available for one month (July 2nd) so basically no service available. Sad state of affairs."

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    Kevin Baker
  • "Groves is the best. I always feel very welcomed when I step in the door. Rick Carter is great, along with the parts guys ( Joey & Dave). Being a female rider a lot of other dealership will not even speak to women about bikes, not the case at Groves. I will not buy from anywhere else and tell everyone to shop at Groves."

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    Heather Gibson - Martinsburg, WV
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    Russell Patrick - Martinsburg, WV
  • "Greatest bunch of people you ever want to meet. Never had a problem or a request they could not take care of. Satisfaction every time."

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    Steve Peters - Winchester
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    Dana Harvey - Front Royal, VA
  • "Near my home"

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    Anonymous - VA
  • "Zach was fantastic as a sales person!
    No pressure but all the info I wanted and more..
    Everyone there is friendly and helpful.
    It's the place to go for all your Harley wants and needs!!!"

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    Jim Barrett - Winchester, VA
  • "I've been a customer of Grove's for 15 years and they have treated me as family all along. Recently, I had the 131 kit installed on my 2017 cvo limited. Joey in parts, Patrick at the service counter and Fred in the shop all did an outstanding job from the order, install and service aspects. They lived up to all their commitments and btw, the 131 is an absolute hoot to ride now! Worried how long my rear tire is going to last now, lol!"

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    Anonymous - Middletown, VA
  • "We know the location. Great place. Kayla was super friendly and helped us with everything we needed. Definitely recommend."

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    Jodi Fertig - MOOREFIELD, WV
  • "For my last two upgrades I've worked exclusively with Joey (2nd project in progress). He has earned my trust and frankly, I would struggle to trust anyone else with guidance concerning my bike. It's unlikely that I would have even engaged this recent build if I wasn't working with him (he wears a sales hat on occasion). I'll share my experience after this build is done but thus far it's been great - this guy takes good care of customers like me - and thanks!"

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    Sean English - Stephens City, VA
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    Test survey, Form - Norfolk, VA
  • "Very pleased with my last service appointment. I had a drain plug issue that was taken care of without having to tear-down the m/c to get to the stripped plug out. Very courteous and friendly staff...all the way around"

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    Anonymous
  • "Outstanding service. Delivered on early and at the quoted estimate. Offered to assist in loading and unloading when I arrived. Allowed me to drop off extremely early and I was able to leave my trailer there."

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    Anonymous
  • "In late September-early october, I brought my '06 ElectraGlide in for service in preparation for a trip to Mississippi. The shop was pretty booked up with other customers but Jeff, Donna, Justin and the service crew made sure that my ride was serviced and checked out in time for the trip. I have been a customer of Grove's for almost 30 years (since my first Harley-Davidson) and this kind of effort and attention is what has kept me coming back. I am treated like family and that is greatly appreciated."

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    Anonymous
  • "I always enjoy riding out to Groves as the people there are great. Joey recently spent a lot of time to help me select all the right parts to customize my RK and then coordinated with service for the install. Thanks for all the help!"

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    Anonymous
  • "Want to wish everyone at Grove a wonderful Holiday Season. I've had many pleasant hours window shopping when I lived in MD, VA, and PA. Since moving to OR, I've encountered one dealership in my area that comes close to Groves and the people who work there."

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    Anonymous
  • "To start the entire team at Groves from the sales team to Parts and service to the accessories counter and then the finance team were all wonderful. They were all professional and very knowledgeable in the department they were working. Not only are they all professional but they are very personable which made for a very pleasant experience. Ralph was our salesman and I would recommend him to everyone. Although we had Ralph all the other salesmen were just as friendly. I would and will make Groves my Harley dealer of choice."

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    Chris Smith
  • "I was recently on my annual motorcycle trip ( i live in AZ ) and this year we decided to ride the New England and Canada. Well the rains came and seemed to have not left. I had purchased rain gear about a year ago and it totally broke down, it was horrible how wet i was getting. We stopped in the store and Katie and Kathleen Bomze were awesome. I was planning to just throw the gear away and they went the extra mile to help me determine the gear was actually under warranty and they got me totally sorted for the rest of the trip by getting me into new gear. Both of these ladies were just awesome and a joy to met. As a traveler through the area, i could not have been treated any better. Please tell them job well done"

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    Anonymous
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